Refund and Cancellation Policy

This policy applies to service fees paid to UNI SPEED LINK LLC for MartSupport shopping-assistance plans. It does not apply to anything you buy from a retailer or seller.

1. What this policy does not cover

We are an independent service and are not affiliated with any retailer. We do not process orders, returns, refunds or exchanges for any seller, and we cannot change or cancel your orders. Refunds and returns for products you buy are governed by the seller's own policy, so please contact the seller directly.

2. Before you pay

We explain the plan, scope and price before paid work begins, and we start only after you agree. You may decline at any time before agreeing, at no charge. Our fees are one-time, and we do not set up recurring charges or subscriptions without your clear, separate agreement.

3. Cancelling a plan

• If you cancel before we have started work, you are entitled to a full refund of the fee.
• If work has already started, contact us as soon as possible. We will review the work completed and the terms agreed with you, and refund any portion not yet performed where appropriate.

4. When we will refund

• You were charged in error or more than once for the same plan.
• You were charged for work you did not agree to.
• We did not deliver the assistance described in the plan we agreed with you.

5. Limits

Because sellers control prices, stock and promotions, a change in a seller's price or availability after we deliver our guidance is not, by itself, a reason for a refund. Our fee covers research and guidance, not the outcome of any purchase.

6. How to request a refund

Call us at +1 (888) 317-4337 or use the details on our contact page, and tell us the plan and the date of the charge. We will review your request promptly and let you know the outcome. Approved refunds are returned to the original payment method, and your bank or card issuer may take additional time to post them.

7. Payment disputes

If you see a charge you do not recognize, please contact us first so we can look into it quickly. You also keep any rights you have with your card issuer or bank.