Independent Shopping Assistance
Frequently asked questions
Straight answers before you call.
Personalized assistance is a paid service. Ask about pricing before proceeding.
Is MartSupport affiliated with Walmart?
No. MartSupport is an independent shopping-assistance business and is not affiliated with or endorsed by Walmart or any other retailer.
Is the service free?
No. Personalized assistance is a paid service. We explain the applicable scope and price before paid work begins.
What can you help me with?
Product research, comparing available options, finding specific items, researching compatible parts, and preparing shopping lists.
Can you access my retailer account?
No. We do not access or manage private retailer accounts, passwords, orders, memberships, refunds or payment information.
Do you buy products on my behalf?
The standard service provides independent guidance. Customers purchase directly from their chosen sellers unless a separate, legitimate arrangement is explicitly agreed.
Can you guarantee the lowest price?
No. We can compare available information, but sellers control their prices, stock, promotions, shipping and purchase terms.
How much does it cost?
We offer three one-time service plans: Quick Compare, Smart Shortlist and Project Shopping Plan. See the Pricing page for current fees. We confirm the plan and price with you on the call, before any paid work begins.
What happens when I call?
You can explain your shopping needs, ask about the service, and review the scope and price. You decide whether to proceed with paid assistance.
Let's Make Your Next Shopping Decision Easier.
Personalized assistance is a paid service. Ask about pricing before proceeding.
Independent business. MartSupport is not a retailer's customer service department and is not affiliated with or endorsed by Walmart or any other retailer. We do not access or manage private retailer accounts, orders, returns, refunds, memberships or payments.